SMS PRIVACY AND COMMUNICATION DISCLOSURE

Collection of Mobile Information

Clear Healthy Mind LLC collects personal information, including names, email addresses and telephone numbers, when individuals register for services, complete online forms, schedule appointments or communicate with our practice.

We may collect mobile telephone numbers to facilitate appointment reminders, scheduling confirmations and follow-up updates.

Use of Mobile Information

CHM LLC uses collected mobile information strictly for legitimate business and service-related communications, including:

Appointment reminders.
Appointment scheduling confirmations.
Follow-up updates relating to scheduled appointments.

We do not use SMS communications to transmit sensitive medical information, diagnoses or confidential treatment details.

Mobile Information Sharing and Disclosure

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

CHM LLC does not sell, rent or distribute mobile telephone numbers or SMS consent information to third parties for their marketing purposes.

SMS Communication Preferences

Individuals who consent to receive SMS messages from CHM LLC may opt out at any time by replying STOP to any message received.

For assistance, individuals may reply HELP or contact our office directly at +1 732-351-9033.

Consent to receive SMS messages is voluntary and is not a condition of receiving healthcare services.

Contact Information

For questions regarding this Privacy Policy or our SMS communication practices, please contact:

Clear Healthy Mind LLC
Email: chm@clearhealthmind.com
Phone: +1 732-351-9033
Website: https://chmllc.co/

Policy Updates

CHM LLC reserves the right to update this Privacy Policy when necessary. Any significant changes will be communicated through our website or other appropriate communication channels.

PRIVACY POLICY

Clear Healthy Mind LLC (CHM LLC)

Effective Date: October 30, 2026
Last Updated: October 30, 2026

1. Introduction

Clear Healthy Mind LLC (“CHM LLC”, “CHM”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of individuals who visit our website, communicate with us, or use our mental health services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit https://chmllc.co/ or interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you contact us, request an appointment, or complete a website form, we may collect:

Full name.
Email address.
Telephone number.
Residential or mailing address.
Date of birth, where required for registration.
Emergency contact information, where applicable.

B. Health and Medical Information

When you seek mental health services, we may collect information necessary to provide appropriate care, including:

Medical and mental health history.
Symptoms and treatment-related information.
Medication history.
Previous diagnoses and relevant clinical information.
Insurance information and other billing-related details.

Health information is particularly sensitive and will be handled in accordance with applicable privacy and healthcare regulations.

C. Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address.
Browser type and version.
Device information.
Operating system.
Pages visited and time spent on the website.
Website usage and interaction data.

3. How We Use Your Information

We may use the information collected for the following purposes:

To respond to enquiries and appointment requests.
To provide mental health assessments and related healthcare services.
To coordinate individual therapy and medication management.
To facilitate telehealth appointments.
To communicate with patients regarding appointments and treatment.
To process insurance and payment-related matters.
To improve our website and services.
To maintain website security and prevent unauthorized access.
To comply with applicable legal and regulatory requirements.

We will only use personal information for legitimate business, healthcare, and operational purposes consistent with applicable law.

4. Protection of Health Information and HIPAA

CHM LLC recognizes the sensitive nature of personal health information and is committed to maintaining appropriate safeguards.

Where applicable, we handle Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations.

We may use or disclose protected health information for treatment, payment, healthcare operations, or other purposes permitted or required by law.

Where HIPAA applies, patients have certain rights regarding their health information, including the right to:

Request access to their medical records.
Request corrections to certain health information.
Request restrictions on certain uses or disclosures.
Request confidential communications.
Receive an accounting of certain disclosures.
File a complaint regarding privacy practices.

A separate Notice of Privacy Practices may provide additional information about how medical records are handled and patients’ rights.

5. Sharing and Disclosure of Information

CHM LLC does not sell personal information to third parties.

However, we may share information in the following circumstances:

Healthcare Providers: Where necessary for treatment coordination and continuity of care.

Insurance Companies: To verify coverage, process claims, and facilitate payment.

Service Providers: With trusted third-party providers that assist with website hosting, communications, scheduling, payment processing, and other operational functions.

Legal and Regulatory Authorities: Where disclosure is required by law, court order, or applicable regulatory requirements.

Business Transfers: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable privacy requirements.

Third-party service providers may only access information as necessary to perform their authorized functions and subject to applicable safeguards.

6. Cookies and Website Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and understand how visitors interact with our website.

Cookies may be used to:

Improve website functionality.
Remember certain user preferences.
Monitor website performance.
Understand website traffic and visitor behaviour.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.

7. Third-Party Websites and Services

Our website may contain links to external websites, platforms, or third-party services.

These services operate independently and may have their own privacy policies and terms of use.

CHM LLC is not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of external services before providing personal information.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

These measures may include access restrictions, secure systems, appropriate safeguards, and staff confidentiality obligations.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Please avoid submitting highly sensitive medical information through ordinary website contact forms or unsecured email unless CHM LLC has specifically confirmed that the communication channel is appropriate for such information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, comply with applicable legal and regulatory requirements, maintain appropriate healthcare records, and resolve disputes.

Medical records may be retained for periods required by applicable healthcare laws and professional regulations.

When information is no longer required, we will take reasonable steps to securely dispose of or de-identify it, where appropriate.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to personal information we maintain about you.
Request corrections to inaccurate or incomplete information.
Request deletion of certain personal information, subject to legal exceptions.
Withdraw consent where processing is based on consent.
Request restrictions on certain uses or disclosures.
Opt out of certain marketing communications.
Submit a privacy-related complaint.

To exercise any applicable privacy rights, please contact us using the details provided below.

11. Children’s Privacy

CHM LLC provides mental health services to individuals of different age groups, including children and adolescents.

We recognize the importance of protecting children’s personal information. Where applicable, information relating to minors will be collected and handled in accordance with relevant parental consent requirements, healthcare privacy regulations, and applicable laws.

12. Telehealth and Electronic Communications

CHM LLC may provide telehealth services to patients through electronic communication platforms.

When participating in telehealth appointments, patients may be required to provide certain personal and medical information.

Patients are encouraged to use appropriate private devices, secure internet connections, and confidential environments when participating in virtual appointments.

Third-party telehealth platforms may have separate privacy policies and security practices.

13. Changes to This Privacy Policy

CHM LLC reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operations, services, technology, or applicable legal requirements.

Any updates will be published on this page, together with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Clear Healthy Mind LLC (CHM LLC)

Address:
100 Matawan Road, Suite 325,
Matawan, NJ 07747, USA.

Telephone: +1 (732) 351-9033

Email: chm@clearhealthmind.com

Website: https://chmllc.co/

Clear Healthy Mind LLC